Thank you for choosing MRK Shop! We strive to ensure your satisfaction with our products, and we want to make sure you are completely happy with your purchase. Please review our Refunds, Returns, and Exchanges Policy to understand the terms and conditions associated with these processes.

Refunds:

Refunds are applicable within 4 to 7 days of the original purchase date.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds will be processed to the original payment method.

Returns:

If you wish to return an item for any reason, please contact our customer service team within [number] days of receiving your order to initiate the return process.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Returned items should be in their original condition, including all tags and packaging.

Exchanges:

  • We offer exchanges for items of equal or lesser value. To initiate an exchange, please contact our customer service team within [number] days of receiving your order.
  • Exchanged items should be in their original condition, including all tags and packaging.
  • Customers are responsible for shipping costs associated with the exchange, unless it is due to an error on our part.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the product and packaging.
We will assess the issue and provide instructions for a return, exchange, or refund, depending on the circumstances.

Non-Returnable Items:

Certain items, such as personalized or custom products, are non-returnable unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange:

  • Contact our customer service team at [info@mrkshop.in | +91 86105 92138] with your order number and details of the issue.
  • Follow the instructions provided by our team for a smooth return or exchange process.

By making a purchase with [Your Company Name], you agree to adhere to the terms outlined in this Refunds, Returns, and Exchanges Policy. We appreciate your understanding and cooperation in ensuring a positive shopping experience. If you have any questions, please don’t hesitate to contact our customer service team.